911 INFORMATION AND FACTS
Every day, the U.S. 9-1-1 system receives more than 500,000 calls, and emergency dispatchers are the very first responders. We translate a caller's situation into actionable instructions so police, fire, or medical teams can respond as quickly as possible. It's an incredibly demanding job, with some shifts lasting up to 16 hours. That's a lot of time spent listening to terrified callers in their most desperate moments, and it takes certain kind of person to survive the stress.
- Misuse of 9-1-1 is a crime.
- Be prepared and willing to answer questions when calling 9-1-1. Officers, medics and fire responders will need information about the call prior to responding.
- The most important part of the call is knowing your location, followed by the type of emergency.
- Please allow for pauses because your telecommunicator may be giving information out to responders, while still on the call with you.
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